Spruce: Medical Communication

Secure medical communication for healthcare teams and patients—all in one HIPAA-compliant app. Spruce: Medical Communication gives you calling, texting, faxing, video chat, and secure messaging through a unified inbox designed specifically for clinical care outside the exam room.

For healthcare professionals, Spruce transforms how your team coordinates care. Manage multiple phone lines and fax numbers with built-in compliance—automatic HIPAA BAA, two-factor authentication, SOC 2 auditing, and HITRUST certification mean your communications stay protected. Advanced phone features like call trees, secure voicemail, and automated transcription keep your practice running smoothly. Send individual or group messages, two-way SMS texts, and secure faxes without switching apps. Schedule messages for later, create reusable templates, and set up automatic responses to handle routine patient inquiries.

Telehealth capabilities let you conduct secure video calls and use adaptive clinical questionnaires for patient intake and screening—all without leaving the platform. Your team gains real collaboration tools: shared inboxes, internal notes, secure team chat, and @-paging keep everyone aligned. Panel management features like contact tagging, patient list uploads, advanced search, and bulk messaging help you organize and reach your patients efficiently. Custom communication routing lets each team member configure their inbox to match their workflow. After-hours automation adjusts your phone system and messaging based on your business schedule, so you're always in control.

For patients, access is free and straightforward. Sign in on mobile or desktop to receive video calls from your care team, send and receive secure messages with photo attachments, and get alerts for new activity. Simply ask your healthcare provider for an invitation to connect.

Whether you're a solo practitioner or a growing health system, Spruce: Medical Communication streamlines clinical operations with powerful tools for team collaboration, telehealth, and automated workflows—all backed by enterprise-grade security. Healthcare professionals can start a free 14-day trial with no credit card required. Patients download for free to stay connected with their care team.